Senior Patient Coordinator

Position Activities

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Provides patient care related clerical support for the OB/GYN clinical practices, including J130, HT5, 61^st Street, 72^nd Street, M7, Lower Manhattan, and other departmental locations as assigned.

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Obtains and inputs new patient demographic and insurance information into Epic, as well as updates and verifies new and current patient demographic and insurance information for every visit. Photocopies patient identification and insurance cards and files/scans into Epic.

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Responsible for making, confirming and canceling appointments for both new and existing patients in a courteous and business-like manner by proficiently maneuvering the Epic system. Schedules visits according to physician's template for initial and return visits. Assists patients by providing directions, answering general questions and redirects questions to clinical staff, as appropriate.

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Assists in coordinating patient flow. Inputs patient's arrival and departure into Epic. Works with clinical technicians and other clinical staff, as needed, to provide feedback to patients regarding expected wait time.

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Performs billing/collection related activities. Collects time of service payments, including cash, check or credit card. Posts payment information in Epic. Prepares and reconciles batches with payments and forwards to billing coordinator. Responds to inquiries regarding patient accounts via telephone and refers to supervisor or billing coordinator as needed.

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Answers incoming calls; identifies, triages, and escalates priority calls and messages. Redirects and transfers calls to the most appropriate person/department, handles general patient inquiries and manages calls based on the established protocols for each physician practice. Makes outgoing calls and follows up as needed.

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Fulfills patient care responsibilities by accurately relaying pertinent information and instructions to patients, family members and caregivers, based on each individual physician practice protocols. Adheres to governmental compliance and release of PHI (Personal Health Information) standards, whether oral or written, and abides by patient rights and privacy standards. Shares issues related to patients and/or staff with supervisors.

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Contributes to the team by providing support and back-up as needed and as directed by the Department. May follow-up on obtaining and updating insurance information, obtaining pre-certification and referrals, and any other documents required for visit. Will provide suggestions and recommendations to improve work flow, communication and overall protocols in an effort to better serve the needs of patients and department.

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Performs general office duties, including filing, ordering supplies, faxing, scanning, opening and handling correspondence, sending out form letters, etc.

Requirements

Minimum Requirements

*High School Diploma.

Highly Desired Requirements

*Bachelor's Degree.

Skill and Abilities

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Demonstrated ability to exercise standards of professionalism, including appearance, presentation and demeanor.

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Demonstrated computer proficiency.

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Demonstrated ability to multi-task and prioritize in a fast-paced environment.

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Demonstrated organizational skills and ability to pay close attention to detail.

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Demonstrated ability to meaningfully contribute value as member of a multi-disciplinary team, supporting coworkers when necessary to ensure a positive patient experience and smooth operations; including reliability and punctuality.

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Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".

Working Conditions/Physical Demands

This job does not require this type of information.

All WCMC employees are expected to uphold the following organizational "Shared Values"  

Mission Driven
• We are guided by our goals of excellence in medical and scientific education, health care delivery and biomedical research.
• We have professional commitment and loyalty to our organization.

Vision
• We are forward thinking and are flexible and adaptive to the changes in our environment.
• We embrace change, and use it to our advantage.

Integrity
• We are committed to doing what is right, even if it is not easy.
• We are ethical in all our business dealings.

Excellence
• We seek continuous improvement and always strive for superior performance.
• We strive to advance the reputation of WCMC/WCMC-Q and are committed to upholding standards of excellence that support our reputation.

Service
• We are committed to serving the needs and preferences of our patients, students, faculty and staff.
• We strive to exceed the expectations of our customers with every interaction.

Teamwork
• We measure our individual success by the success of our overall work group.
• We are committed to demonstrating courtesy, kindness and respect to our co-workers.

Accountability
• We take ownership of our work and maintain the highest personal standards.
• We are results-oriented and evidence-based in our approach.