IT Technician I, ITS
Job Summary:
The IT Support Center Technician position provides the University community with a single point of contact for the resolution of technology-related problems. This assistance includes problem definition, troubleshooting and working toward a solution either by telephone support in the IT Support Center or by the generation of an incident to dispatch appropriate technical staff into the field. Field responsibilities include the installation, configuration and maintenance of desktop computers used by faculty and staff as well as resolving problems with hardware, software and network connectivity. IT Support Center responsibilities also include the proactive monitoring of servers and network devices. This position requires working some weekend and evening hours.
For a complete job summary and list of functions, please visit http://gonzaga.peopleadmin.com/
Minimum Qualifications:
• Two year degree in technology related field
OR equivalent experience may substitute.
• Two years experience in installation, configuration and
troubleshooting of desktop computers, as well as peripheral computer equipment
in an enterprise environment.
• Experience in supporting Windows OS and Mac OS in an
enterprise environment.
• Experience installing, configuring and supporting Microsoft
Office Professional and Microsoft Outlook in an enterprise environment.
• Experience supporting computers operating in an enterprise
network environment.
• Excellent verbal and written communication skills.
• Excellent customer service attitude and ability to work in
a team environment.
• Ability to work effectively with diverse groups of people,
including students, staff and faculty.
Desired Qualifications:
• Bachelors Degree in Computer Science, MIS, or related field.
• Experience in a institution of higher learning environment.
• Experience providing centralized telephone-based technical
support to end-users.
• Experience in troubleshooting network connectivity issues
in an enterprise environment.
EEO Statement:
Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status.