Customer Service - Full Time
Are you driven to go Above & Beyond for your clients? Is "Due Dillegence" your passion$
Our clients, legal and insurance professionals, depend on you to professionally, accurately and quickly retrieve needed documents from record custodians using our proprietary easy to use platform.
We offer a fast paced, casual and balanced environment. No evening or weekends, Monday - Friday full-time regular schedules. We are conveniently located near the intersection of I494 West and Hwy 55 West in Plymouth, MN.
Requirements:
- Friendly, persuasive voice persona and love talking and listening to people on the phone.
- Demonstrated working knowledge of pcs and Microsoft Office Suite.
- Organized with the discipline to follow an orderly process schedule to meet client needs and service levels.
Daily duties alternate between the following at regular intervals:
- Communicate with clients and record custodians via telephone (4-5 hours per day)
- Complete and submit on-line record request forms (about 1-1/2 hours per day)
- Respond to email and voicemails from clients and record custodians (about 1-1/2 hours per day)
For more information see our website at www.americanretrieval.com