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Veterans Service Representative (VSR)

As a Veterans Service Representative (VSR) you will work on veterans benefits claims and provide comprehensive services to America's veterans and their families. The Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it.


  • Serve as a primary contact for the veteran and his/her representative or advocate, and as the decision-maker for compensation or pension claims.
  • Explain the full range of veterans' benefits and all related programs.
  • Make determinations as to eligibility for the type of benefit sought and fully analyze, develop and request required evidence for certain claims requiring a rating decision.
  • Decide the necessity for and type of examinations, reexaminations or opinions in order to determine the existence of or to evaluate disabilities resulting from disease or injury.
  • Develop comprehensive requests for examinations/opinions in order to ensure that appropriate evidence is received from which to adjudicate the claim.
  • Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence.
  • Rotate through the Cross-Functional, Intake Processing Center, Direct Contact, Appeals, and Quality Review teams in order to gain experience in all aspects of the Transformation Initiative.
  • Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring and correspondence preparation.
  • Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.